Managing the Unknown: How Helping our Team Manage Fear is Part of Our New Responsibility- Eyal Gutentag

As the coronavirus pandemic continues in America, companies have been forced to adapt. Managers are experiencing a new way of work, including managing teams from afar, hosting tele-meetings, hiring virtually, and even remote team building practices. Along with these changes has come a new responsibility many managers have little experience in: managing mass fear and uncertainty. It is essential that leaders step up to help team members navigate the many emotions that are inevitable during a pandemic.

Coronavirus has affected almost every aspect of our lives. Employees around the world have felt these changes deeply, and have been tasked with adapting quickly to major shifts in their routine. It is natural for them to be feeling uncertain and afraid. Your job as a manager is to help them feel safe, supported, and heard. Here are a few ways you can take the lead.

Care.

As a leader, authenticity is incredibly powerful. Don’t just focus on improving tensions to drive productivity. Get invested in the well-being of your team. During this time, and always, management should be genuine and sincere. True leadership is fueled by passion, and if you are passionate about your employees, they will feel it. You may be afraid to let down your guard and show your own fears, but being honest must be high priority. In difficult times, sincerity builds trust and camaraderie.

Listen.

As the pandemic continues, you may be going through your own changes that require attention. But it is essential that you continue to stay engaged, and really listen to your team. Assess their behaviors. Observe shifts. Ask about their needs. Having one-on-one conversations with employees or group feedback meetings can give you information about where your team needs additional support.

Be a source of calm.

During the COVID-19 crisis, the world is changing rapidly, and employees are in need of a leader who can provide calm, confidence, and stability. When anxieties are high, the power of a calm controlled presence alone can ease tension. Continue to take action, but do so without feeding the fear.

This doesn’t mean that you can’t be honest. Again, authenticity is key. Your employees are aware that challenges are arising. If you are transparent and forward, while remaining calm, you can share updates without adding to their mental load. By operating out of a place of calm, you can help your employees feel safe and cared for.

Know that you might make mistakes.

During this time, you will be forced to make hard decisions. This is all new territory. Don’t let this paralyze you. In times of change, action is required. Managers are facing a lot of pressure, and you may need to pivot multiple times. Do your best, focus on what you can control, and make adjustments as needed to help your team manage fear and uncertainty. If your intentions are good, your employees will see and appreciate your efforts — even if you make mistakes. Eyal Gutentag